Returns for Purchases:
We want you to be satisfied with your order from H2O Logics Inc. If you are not totally pleased with your purchase, you may return any product within 7daysunder our 7-day return period policy which starts on the day after you received or picked up the items.
Please ensure a Return Material Authorization (RMA) number is obtained before attempting to return any items to us for a prompt refund, credit, or exchange of your choice. To obtain your RMA number please contact us using our online contact form or call us at (780) 417-9935 and we will help facilitate returns.
H2O Logics Inc. does not reimburse the cost of return shipping unless the product shipped was our error or was defective. Returned products with no defects will have a 20% restocking fee.
The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to ensure full credit. “New and unused” means sale-able condition. We cannot accept returns for an item with any indications that it has been used. We love satisfied customers so if you have any questions about this policy, please feel free to contact us using our online contact form or call us at (780) 417-9935
Special Orders and Custom Orders:
Special Orders and Custom Orders are prepaid only. There are no returns or refusals for special orders.
Credit and Return Time:
Please give us some time to process your return. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your refund will be processed in your original method of payment. All refunds granted are for the purchase price of the product only less restocking fee and can only be issued back onto the original method of payment.